Important Notice: This Privacy Policy ("Policy") describes how aoewin ("aoewin," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "Player") of the aoewin platform at https://aoewin.club. By registering for or using the aoewin platform, you consent to the data practices described in this Policy. Please read it carefully.
aoewin is committed to protecting the privacy and personal data of all users of our online gaming platform. We understand that when you share your personal information with us, you are placing your trust in aoewin, and we take that responsibility seriously.
This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). It governs all personal data collected through the aoewin website, mobile platform, customer support channels, and any other services we provide.
This Policy should be read together with our Terms & Conditions, which govern your use of the aoewin platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
aoewin collects personal data that you provide directly to us, data generated through your use of the platform, and data obtained from third parties where permitted by law. The categories of personal data we collect include:
Data You Provide Directly:
- Registration Data: Full name, date of birth, nationality, residential address, email address, and mobile number provided when you create an aoewin account.
- Identity Verification Data: Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license), selfie photographs, and proof of address documents submitted for KYC (Know Your Customer) verification.
- Financial Data: Payment method details (GCash account number, Maya account, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or debit card information) necessary to process deposits and withdrawals.
- Communications Data: Messages, emails, and chat transcripts exchanged with aoewin customer support.
- Responsible Gaming Data: Self-exclusion requests, deposit limit settings, and other responsible gaming preferences you configure on your account.
Data Generated Through Platform Use:
- Transaction Data: Records of all deposits, withdrawals, wagers, game results, and bonus activity on your aoewin account.
- Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
- Usage Data: Pages visited, features used, session duration, click patterns, and navigation paths within the aoewin platform.
- Location Data: General geographic location derived from your IP address, used to verify eligibility and comply with regulatory requirements.
aoewin uses the personal data we collect for the following purposes:
- Account Management: To create, maintain, and manage your aoewin account, including verifying your identity and age (21+ requirement) and processing your registration.
- Service Delivery: To provide you with access to games, process deposits and withdrawals, award bonuses, and deliver the full range of aoewin platform services.
- Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and NPC data privacy requirements.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
- Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and administer responsible gaming tools and limits.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
- Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the aoewin platform.
- Marketing Communications: To send you promotional offers, bonuses, and news about aoewin, where you have consented to receive such communications. You may opt out at any time.
aoewin processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
- Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions), including account management, game provision, and payment processing.
- Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax obligations.
- Legitimate Interests: Processing is necessary for aoewin's legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
- Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.
aoewin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
- Payment Processors: GCash, Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
- Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying your identity and complying with regulatory obligations.
- Game Software Providers: Licensed game developers and providers whose games are available on the aoewin platform, to the extent necessary to deliver game services.
- Regulatory Authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and other government bodies, where required by applicable Philippine law or court order.
- IT and Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
- Professional Advisors: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.
All third parties with whom aoewin shares personal data are required to handle such data in accordance with applicable data privacy laws and aoewin's data protection standards.
aoewin retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
- Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
- Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine financial regulations.
- Identity Verification Documents: Retained for the duration of your account and for five (5) years after closure, or longer if required by law.
- Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
- Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
When personal data is no longer required, aoewin will securely delete or anonymize it in accordance with our data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by aoewin:
- Right to Be Informed: You have the right to be informed about how aoewin collects, uses, and processes your personal data, as described in this Policy.
- Right of Access: You have the right to request a copy of the personal data aoewin holds about you, along with information about how it is being used.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
To exercise any of these rights, please contact our Data Protection Officer at the contact details provided in Section 14. aoewin will respond to all verified requests within thirty (30) days, as required by the Data Privacy Act.
Please Note: Some rights are subject to limitations under applicable law. For example, aoewin may be required to retain certain data for AML compliance or regulatory purposes even if you request deletion. We will always explain the basis for any limitation when responding to your request.
aoewin uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the platform, analyze usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit the aoewin website.
We use the following categories of cookies:
- Strictly Necessary Cookies: Essential for the operation of the aoewin platform, including maintaining your login session and enabling core security features. These cannot be disabled.
- Performance & Analytics Cookies: Used to collect anonymized information about how visitors use the platform, helping us identify areas for improvement.
- Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits, to provide a more personalized experience.
- Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, where you have consented.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the aoewin platform. For more information on managing cookies, refer to your browser's help documentation.
aoewin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
- SSL/TLS encryption for all data transmitted between your device and the aoewin platform.
- Encryption of sensitive data at rest, including financial information and identity documents.
- Role-based access controls limiting employee access to personal data on a need-to-know basis.
- Regular security audits, vulnerability assessments, and penetration testing.
- Multi-factor authentication requirements for account access and administrative systems.
- Incident response procedures for detecting, reporting, and managing personal data breaches.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, aoewin will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act and NPC Circular No. 16-03.
While aoewin takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your aoewin account credentials and for notifying us immediately of any suspected unauthorized access.
The aoewin platform is strictly intended for individuals who are at least 21 years of age. aoewin does not knowingly collect personal data from persons under the age of 21. This is a mandatory requirement under Philippine gaming regulations applicable to casino-style gambling.
If aoewin becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the aoewin platform, please contact us immediately at the details provided in Section 14.
21+ Only: It is a serious legal offence under Philippine law to allow a person under 21 years of age to gamble. aoewin enforces strict age verification procedures and will report suspected underage gambling to the relevant authorities.
The aoewin platform may contain links to third-party websites or services, such as payment processor portals. This Privacy Policy applies solely to the aoewin platform and does not cover the data practices of any third-party websites or services. aoewin is not responsible for the privacy practices or content of any third-party sites.
We encourage you to review the privacy policies of any third-party services you access through or in connection with the aoewin platform before providing them with your personal information.
aoewin primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, such as cloud infrastructure providers or game software developers.
Where such transfers occur, aoewin ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law. Such transfers are conducted in compliance with the Data Privacy Act of 2012 and applicable NPC regulations.
aoewin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will post the updated Policy on the aoewin platform with a revised effective date and, where appropriate, notify you by email or through an in-platform notification.
Your continued use of the aoewin platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how aoewin protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by aoewin, please contact our Data Protection Officer:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 via the aoewin platform
- Response time: Within 24 hours for email; within 1 hour for live chat
If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.